Privacy Policy

This Privacy Policy describes how Mod Pizza ("we," "us," or "our") collects, uses, shares, and protects information about you when you visit our website at pizz-mods.digital, place orders, create an account, or otherwise interact with our services. We are committed to protecting your privacy and handling your personal information with transparency and care.

Please read this Privacy Policy carefully. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to the practices described in this policy. If you do not agree with the terms of this Privacy Policy, please discontinue use of our website and services immediately.

This Privacy Policy applies to all users located in the United States and is governed by applicable federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission (FTC) Act, and other applicable U.S. privacy regulations.

1. Who We Are

Mod Pizza operates the website pizz-mods.digital and provides food ordering, delivery coordination, and related services to customers across the United States. For all privacy-related matters, you may contact us using the details provided below:

2. Information We Collect

We collect various categories of information depending on how you interact with our website and services. The types of information we collect include, but are not limited to, the following:

2.1 Personal Identification Information

When you register for an account, place an order, subscribe to our newsletter, or contact us, we may collect the following personal information:

• Full name
• Email address
• Phone number
• Billing and delivery address
• Date of birth (for age verification and promotional purposes)
• Username and password (stored in encrypted form)
• Payment information (credit/debit card details processed via secure third-party payment processors — we do not store full card numbers)
• Profile preferences and dietary restrictions you choose to share with us

2.2 Order and Transaction Data

When you place orders through our website, we collect:

• Order history and details (items ordered, quantities, customizations)
• Purchase amounts and payment confirmations
• Delivery preferences and special instructions
• Loyalty program participation data
• Refund and dispute records

2.3 Usage and Behavioral Data

We automatically collect certain technical and behavioral information when you visit our website, including:

• Pages visited and time spent on each page
• Clickstream data and navigation paths
• Search queries performed on our website
• Features and tools you interact with
• Referring URLs (the page that linked you to our site)
• Frequency and duration of visits
• Shopping cart abandonment data

2.4 Device and Technical Information

We collect technical information about the device and software you use to access our services:

• IP address
• Browser type and version
• Operating system and version
• Device type (desktop, tablet, mobile)
• Screen resolution and display settings
• Time zone settings
• Language preferences
• Mobile device identifiers (where applicable)

2.5 Location Data

To facilitate food delivery and show relevant store locations, we may collect:

• Approximate location based on your IP address
• Precise GPS location data if you grant permission through your browser or mobile device
• Delivery addresses you provide during the ordering process

2.6 Cookie and Tracking Data

We use cookies, pixel tags, web beacons, and similar tracking technologies to collect information about your browsing activity. For full details on our cookie practices, please refer to Section 8 (Cookie Usage) of this policy.

2.7 Communications and Feedback

When you contact us, leave reviews, or respond to surveys, we collect:

• Content of messages and emails you send us
• Customer support tickets and correspondence
• Survey responses and feedback submissions
• Reviews and ratings you post about our products or services
• Social media interactions when you engage with our official accounts

2.8 Information from Third Parties

We may receive information about you from third-party sources, such as:

• Social media platforms when you connect your account or log in via social sign-in
• Third-party delivery partners
• Marketing and analytics providers
• Public databases for fraud prevention and identity verification purposes

3. How We Use Your Information

We use the information we collect for a variety of legitimate business purposes, described in detail below:

3.1 Service Provision and Order Fulfillment

• Processing your food orders and coordinating delivery or pickup
• Creating and managing your account
• Sending order confirmations, receipts, and delivery notifications
• Processing payments and managing billing
• Providing customer support and resolving disputes
• Operating our loyalty and rewards programs

3.2 Website Operation and Improvement

• Maintaining the technical performance and security of our website
• Diagnosing technical problems and bugs
• Analyzing usage patterns to improve site functionality and user experience
• Testing new features, products, or menu items
• Conducting A/B testing and user experience research

3.3 Marketing and Promotional Communications

• Sending promotional emails, newsletters, and special offers (where you have consented or where permitted by law)
• Personalizing content, recommendations, and advertisements based on your preferences and order history
• Delivering targeted advertisements on our website and on third-party platforms
• Conducting promotional campaigns, contests, and giveaways
• Retargeting users who have previously visited our website

You may opt out of marketing communications at any time by clicking the "Unsubscribe" link in any of our emails or by contacting us at [email protected].

3.4 Analytics and Research

• Understanding customer demographics and preferences
• Tracking business performance metrics
• Conducting market research and food trend analysis
• Generating aggregated, anonymized reports for internal use

3.5 Legal Compliance and Safety

• Complying with applicable federal and state laws and regulations
• Preventing, detecting, and investigating fraud, unauthorized access, or other illegal activities
• Enforcing our Terms of Service and other legal agreements
• Responding to lawful requests from law enforcement or government authorities
• Protecting the rights, property, and safety of our users, staff, and the public

3.6 Personalization

• Saving your order preferences and dietary customizations for future visits
• Recommending menu items based on your previous orders
• Displaying location-specific menus, offers, and promotions

4. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for monetary compensation. However, we may share your information with certain categories of third parties as described below:

4.1 Service Providers and Business Partners

We work with trusted third-party companies that help us operate our business and provide services to you. These may include:

• Payment processors: To securely handle credit/debit card transactions
• Delivery and logistics partners: To coordinate food delivery to your address
• Email and SMS marketing platforms: To send you promotional and transactional communications
• Cloud hosting and infrastructure providers: To store and process data securely
• Analytics providers: Such as Google Analytics, to analyze website usage
• Customer support software: To manage support tickets and communications
• Fraud detection services: To protect against unauthorized transactions

All service providers are contractually obligated to use your information only to perform services on our behalf and must maintain appropriate security standards. They are not permitted to use your data for their own independent purposes.

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information when required or permitted by law, including:

• In response to valid subpoenas, court orders, or other legal processes
• To cooperate with investigations by law enforcement or regulatory authorities
• To protect against fraud, security threats, or illegal activity
• To enforce our legal rights and agreements

4.3 Business Transfers

If Mod Pizza undergoes a merger, acquisition, sale of assets, or reorganization, your personal information may be transferred to the acquiring entity as part of that transaction. We will provide notice before your personal information becomes subject to a different privacy policy.

4.4 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you with third parties for research, marketing, analytics, or other business purposes.

4.5 With Your Consent

We may share your information with additional third parties when you have given us explicit consent to do so.

5. Data Security

We take the security of your personal information seriously and implement a range of technical, administrative, and physical safeguards to protect it from unauthorized access, disclosure, alteration, or destruction.

5.1 Security Measures We Employ

• Encryption: All data transmitted between your browser and our website is protected using Transport Layer Security (TLS/SSL) encryption. Sensitive data such as passwords are stored using strong one-way hashing algorithms.
• Access Controls: Access to your personal data is restricted to authorized employees and contractors who have a legitimate business need to access it. All personnel with data access must comply with our internal data handling policies.
• Payment Security: We use PCI-DSS-compliant third-party payment processors. We do not store complete credit or debit card numbers on our servers.
• Regular Security Audits: We conduct periodic security reviews, vulnerability assessments, and penetration testing of our systems.
• Data Minimization: We collect only the personal information that is necessary for the purposes described in this policy.
• Incident Response: We maintain a data breach response plan and will notify affected users and relevant authorities as required by applicable law in the event of a security incident.

Despite these measures, no method of electronic transmission or storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. If you believe your account has been compromised, please contact us immediately at [email protected].

6. Your Privacy Rights

Depending on your state of residence, you may have certain rights with respect to your personal information. We honor these rights as required by applicable law, including the CCPA/CPRA for California residents and other applicable state privacy laws.

6.1 Right to Know and Access

You have the right to request that we disclose what personal information we have collected about you, the categories of sources from which it was collected, the purposes for which it is used, and the categories of third parties with whom it has been shared.

6.2 Right to Correction

You have the right to request that we correct inaccurate personal information we hold about you. We will make reasonable efforts to update your information promptly upon a verified request.

6.3 Right to Deletion

You have the right to request that we delete the personal information we have collected about you, subject to certain exceptions. We may retain information as necessary to complete transactions, comply with legal obligations, detect fraud, or exercise our legal rights.

6.4 Right to Data Portability

You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format so that you can transfer it to another organization where technically feasible.

6.5 Right to Opt Out of Sale or Sharing

Under the CCPA/CPRA, California residents have the right to opt out of the "sale" or "sharing" of their personal information for cross-context behavioral advertising purposes. While we do not sell personal information for monetary compensation, we may share certain data with advertising partners. You may exercise this right by contacting us at [email protected].

6.6 Right to Limit Use of Sensitive Personal Information

California residents have the right to limit the use and disclosure of sensitive personal information (such as precise geolocation or payment card information) to purposes necessary to provide services.

6.7 Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights. This means we will not deny you services, charge you different prices, or provide you with a lesser quality of service because you exercised a privacy right.

6.8 How to Submit a Privacy Request

To exercise any of the rights described above, please submit a verifiable request to us by:

• Emailing us at: [email protected]
• Visiting our website: pizz-mods.digital

We will respond to your request within 45 days of receipt. If we require more time, we will inform you of the reason and extension period in writing. We may need to verify your identity before processing your request to protect your security and privacy.

6.9 Authorized Agents

California residents may designate an authorized agent to submit requests on their behalf. The agent must provide written authorization from you and may be required to verify their own identity.

7. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following general retention guidelines apply:

When your personal information is no longer required for the purposes described above, we will securely delete, anonymize, or aggregate it so that it can no longer be associated with you.

8. Cookie Usage

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and deliver targeted advertising. Cookies are small text files stored on your device when you visit our website.

8.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the website to function properly. These cannot be disabled.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous usage data.
• Functional Cookies: Remember your preferences such as language, location, and saved cart items.
• Targeting and Advertising Cookies: Used to deliver relevant advertisements and track the effectiveness of marketing campaigns.
• Third-Party Cookies: Set by third-party services such as Google Analytics, social media platforms, and advertising networks.

8.2 Managing Cookies

You can control and manage cookie preferences through your browser settings. Most browsers allow you to refuse, delete, or be notified when cookies are set. Please note that disabling certain cookies may affect the functionality of our website. You may also opt out of interest-based advertising through the Digital Advertising Alliance (DAA) at www.aboutads.info.

For comprehensive information about how we use cookies, including a full list of cookies and their purposes, please refer to our dedicated Cookie Policy available on our website at pizz-mods.digital.

9. Children's Privacy

Mod Pizza's website and services are not directed to children under the age of 18. We do not knowingly solicit, collect, or maintain personal information from children. Our online ordering platform, loyalty programs, and marketing communications are all designed for adult consumers.

If we become aware that we have inadvertently collected personal information from a child under 18 without appropriate parental consent, we will take immediate steps to delete that information from our records. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

We comply with the Children's Online Privacy Protection Act (COPPA), which prohibits the collection of personal information from children under 13 without verifiable parental consent. However, as noted above, our services are directed to users 18 and older, and we apply this higher age threshold as an additional protective measure.

10. International Data Transfers

Mod Pizza is headquartered in the United States, and our primary data processing activities occur within the United States. Our servers and the servers of our service providers may be located in the United States or other countries.

If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated. The data protection and privacy laws in the United States may differ from those in your country of residence.

By using our website and services, you consent to the transfer of your information to the United States and other countries as described in this Privacy Policy. We implement appropriate safeguards such as data processing agreements and standard contractual clauses to protect your information during international transfers, where applicable.

If you have concerns about the international transfer of your personal information, please contact us at [email protected].

11. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not owned or operated by Mod Pizza. This Privacy Policy does not apply to those third-party sites, and we are not responsible for the privacy practices or content of such third parties.

We encourage you to review the privacy policies of any third-party services before providing them with your personal information. The inclusion of a link on our website does not imply endorsement of the linked site or its privacy practices.

Third-party services we commonly integrate with may include social media platforms, payment processors, delivery tracking services, and analytics tools. Each of these services operates under its own privacy policy and terms of service.

12. California Privacy Rights (CCPA/CPRA)

If you are a resident of California, you have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), effective January 1, 2023.

12.1 Categories of Personal Information Collected

In the preceding 12 months, we have collected the following categories of personal information as defined by the CCPA:

12.2 California "Shine the Light" Law

California Civil Code Section 1798.83 permits California residents to request information about our disclosures of personal information to third parties for direct marketing purposes. To make such a request, please contact us at [email protected].

13. Do Not Track Signals

Some web browsers and mobile operating systems include a "Do Not Track" (DNT) feature or setting that signals to websites that you do not want your online activity tracked. Currently, there is no uniform technological standard for recognizing and implementing DNT signals.

At this time, our website does not respond to DNT signals because no industry-wide standard has been established. However, you can manage your cookie and tracking preferences as described in Section 8 of this policy. We will update this policy if and when a recognized standard for DNT compliance is established.

14. How to File a Complaint

We are committed to resolving privacy concerns promptly and fairly. If you have a complaint about how we handle your personal information, we encourage you to contact us first so that we can attempt to resolve the matter directly.

14.1 Contact Us

Please submit your privacy complaint or inquiry to:

We will acknowledge receipt of your complaint within 5 business days and aim to provide a full response within 30 days. Complex matters may require additional time, and we will keep you informed of our progress.

14.2 Filing a Complaint with a Data Protection Authority

If you are not satisfied with our response or believe we have not adequately addressed your privacy concern, you have the right to file a complaint with the relevant data protection authority. In the United States, the following regulatory bodies oversee privacy and consumer protection matters:

• Federal Trade Commission (FTC): The FTC enforces federal consumer protection laws, including those relating to privacy. You can file a complaint at www.ftc.gov/complaint or call 1-877-FTC-HELP (1-877-382-4357).
• California Privacy Protection Agency (CPPA): California residents may file complaints related to CCPA/CPRA violations with the California Privacy Protection Agency. Visit cppa.ca.gov for more information.
• State Attorneys General: Residents of other states may contact their state Attorney General's office for privacy-related complaints. Many states have consumer protection divisions that handle such matters.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other business reasons. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Post a prominent notice on our website informing users of the change
• Send an email notification to registered users where required by law or where we deem appropriate

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after the effective date of any changes constitutes your acknowledgment of and agreement to the updated policy.

If you disagree with any changes to this Privacy Policy, you should discontinue use of our website and services and may request deletion of your account and personal data by contacting us at [email protected].

16. Contact Information for Privacy Inquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please do not hesitate to reach out to us. We take all privacy inquiries seriously and are committed to providing clear, helpful responses.

When contacting us regarding a privacy matter, please include sufficient information to allow us to verify your identity and understand the nature of your request. This helps us respond efficiently and accurately.

This Privacy Policy was last reviewed and updated on March 29, 2026. We are dedicated to upholding the highest standards of privacy protection for all our customers and website visitors.